Refund Policy

This is a summary of when we do and don't issue refunds for the $20 one-time unlock and the $9.99/mo retainer. It sits alongside, not instead of, the Payments section of our Terms of Service.

The general policy

Unlocking a site or subscribing gives you immediate access to fix suggestions, exports, and your dashboard — there's no shipping delay or trial period, and the free scan, score, and report are already fully visible before you pay. Because of that, purchases are generally non-refundable. This isn't a "change your mind" policy.

When we do refund

We'll refund a purchase if the mistake is on our end — for example, you were charged twice for the same site, charged the wrong amount, or paid but a technical failure meant you never actually got what you paid for (fix suggestions never generated, the dashboard never unlocked). If something like that happens, email us and we'll fix it.

Subscriptions

Cancelling the retainer stops future billing — it doesn't refund charges that already went through for scans already run. Cancel any time from Paddle's own customer portal, linked from your dashboard, or by requesting account deletion, which cancels any active subscription as part of the same request.

How to request one

Email george@getsitetell.com with the email you paid with and what happened. Requests are reviewed case by case. Payments are processed by Paddle, our payment processor and merchant of record, so an approved refund is issued back through Paddle to your original payment method.

Your rights

Nothing here limits any statutory right to a refund or cancellation you have under the law where you live.